Mobilink Job, Customer Care Representative 10 January
Category: Client Services & Customer Support
Job Type: Full Time/Permanent
Department: Customer Care
Job Location: All Cities
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Hold at least a Bachelor’s degree.
Career Level: Entry Level
Minimum Experience: Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)
Work Permit: Pakistan
Apply By: Jan 31, 2015
The Ideal Candidate Should:
Hold at least a Bachelor’s degree.
Fresh graduates or individuals with up to 1 year of relevant experience should apply.
Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
Ensure strict compliance with New Sales Activation/ MNP SOP
Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
Actively work towards the achievement of daily quantitative targets
Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
Regular attend Team Meetings and other learning initiatives.
Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
Prepare product or service reports by collecting and analyzing customer information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Excellent written and oral communication
Good interpersonal skills
Proficiency in MS Office Suite
Click Here To Apply