Home » Banks Jobs Pakistan » State Bank Consumer Protection Department SBP Job, Deputy Director OG-3

State Bank Consumer Protection Department SBP Job, Deputy Director OG-3

State Bank Consumer Protection Department SBP Job, Deputy Director OG-3
State Bank Consumer Protection Department SBP Job, Deputy Director OG-3

STATE BANK OF PAKISTAN

State Bank of Pakistan, the Central bank of the country, regulates the monetajY and credit system of Pakistan and fosters its growth in the best national interest with a view to securing monetary stability and optimum utilization of the country’s productive resources.

SBP is looking for a high caliber and dynamic professionals as Deputy Director (OG-3) and Assistant Director (OG-2) in Consumer Protection Department. The position is based at Karachi.

We are an equal opportunity employer.

Deputy Director (OG-3) – Consumer Protection Department

The responsibilities of incumbent will include but not limited to the following:

•    Undertake and review existing instructions/guidelines/policies on consumer protection vis-^-vis comparative study of best international practices.

•    Identify areas where existing regulations/guidelines/policies require modification due to emerging product/ services in the financial system.

•    Modify or issue new regulations/guidelines/policies to safeguard financial consumer from unfair practices.

•    Ensure complaints are dealt and duly taken up within stipulated time frame.

•    Arrange timely correction of data and responding to borrowers concerns.

•    Study the legal cases thoroughly and prepare para-wise comments for submission to the Honorable Court through concerned departments.

•    Hold meetings with Legal Services Department to facilitate in preparation of comments.

•    Attend the court as and when required.

•    Intimate the required rectification/amendments/interim update of eClB data received from Banks and FIs.

•    Impose penalties on account of erroneous data reporting.

•    Maintain and update records, registers and files in accordance with the approved office procedures.

Assistant Director (OG-2) – Consumer Protection Department

The responsibilities of incumbent will include but not limited to the following:

•    Forward complaints to concerned banks/DFIs/MFBs for comments/clarification & immediate resolution of issues.

•    Follow-up of complaints with concerned banks / DFIs / MFBs for investigation and respond to the queries raised by the department.

•    Process the findings of investigations and resolve issues with the approval of competent authority and Intimate the decision taken to the concerned parties in writing.

•    Conduct meeting with banks / DFIs / MFBs management to discuss the issues of regulatory concern.

•    Seek compliance form the banks / DFIs / MFBs of the orders/directions given for resolution of the complaints.

•    Initiate penal action against banks/DFIs/MFBs in case of non-compliance with laws/ regulations/ instructions/ policies/guidelines.

•    Deal all the customers inquiries /complaints lodged either at telephone or email.

•    Respond promptly to customer inquiries/complaints and take up the issue with concerned financial institution.

•    Seek details of inquires/complaints along with comments of concerned banks/DFIs/MFBs.

•    Record details of actions taken and respond to complaint concerned.

Eligibility Criteria

Masters degree in Business Administration, Commerce, Economics or a related discipline from HEC recognized university or an equivalent degree from a reputable Foreign University.

Maximum 35 and 31 years for OG-3 & OG-2 respectively. Relaxation may be allowed in case of highly qualified and more experienced candidates._

Must have at least 03 & 02 years of post qualification experience for OG-03 & OG-02 respectively in a reputable financial institution.

Monetized salary within approved salary scale of OG-3 & OG-2, commensurate with experience and qualifications of the candidates..

Medical facility as per Bank’s rules.

Staff Loans and other benefits, facilities and allowances as admissible under New Compensation & Benefits Structure as per Bank’s rules.

Application Procedure:

Interested Pakistani nationals meeting the above mentioned eligibility criteria for the position may send their detailed CVs along with covering letter, experience certificates, copies of educational documents, CNIC and a recent photograph addressed to the Director, Human Resources Department, State Bank of Pakistan, 10th Floor. SBP Main Building, I.I. Chundrigar Road, Karachi-74000 latest by January 26, 2015. Please clearly mark the envelope with the position applied for. Only short listed candidates will be contacted.

Misinformation and any attempt to influence the selection process will be considered a definite disqualification i v    for current as well as for all future recruitments in the Bank, even if the candidate is otherwise qualified.