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State Bank of Pakistan Job Karachi, Deputy Director / Assistant Director

State Bank of Pakistan Job Karachi, Deputy Director / Assistant Director

State Bank of Pakistan, the Central bank of the country, regulates the monetary and credit system of Pakistan and fosters its growth in the best national interest with a view to securing monetary stability and optimum utilization of the country’s productive resources.

SBP is looking for a high caliber and dynamic professionals as: Deputy Director (OG-3) and Assistant Director (OG-2) in Consumer Protection Department. The position is based at Karachi.

We are an equal opportunity employer.

“Deputy Director” (OG-3) – Consumer Protection Department:

The Responsibilities of incumbent will include but not limited to the following:
– Undertake and review existing instructions / guidelines / policies on consumer protection vis-a-vis comparative study of best international practices.
– Identify areas where existing regulations/guidelines/policies require modification due to emerging product/ services in the financial system.
– Modify or issue new regulations/guidelines/policies to safeguard financial consumer from unfair practices.
– Ensure complaints are dealt and duly taken up within stipulated time frame.
– Arrange timely correction of data and responding to borrowers concerns.
– Study the legal cases thoroughly and prepare para-wise comments for submission to the Honorable Court through concerned departments.
– Hold meetings with Legal Services Department to facilitate in preparation of comments.
– Attend the court as and when required.
– Intimate the required rectification/amendments/interim update of eClB data received from Banks and FIs.
– Impose penalties on account of erroneous data reporting.
– Maintain and update records, registers and files in accordance with the approved office procedures.

“Assistant Director” (OG-2) – Consumer Protection Department:

The Responsibilities of incumbent will include but not limited to the following:
– Forward complaints to concerned banks/DFIs/MFBs for comments/clarification & immediate resolution of issues.
– Follow-up of complaints with concerned banks / DFIs / MFBs for investigation and respond to the queries raised by the department.
– Process the findings of investigations and resolve issues with the approval of competent authority and Intimate the decision taken to the concerned parties in writing.
– Conduct meeting with banks / DFIs / MFBs management to discuss the issues of regulatory concern.
– Seek compliance form the banks / DFIs / MFBs of the orders/directions given for resolution of the complaints.
– Initiate penal action against banks/DFIs/MFBs in case of non-compliance with laws/ regulations/ instructions/ policies/guidelines.
– Deal all the customers inquiries /complaints lodged either at telephone or email.
– Respond promptly to customer inquiries/complaints and take up the issue with concerned financial institution.
– Seek details of inquires/complaints along with comments of concerned banks/DFIs/MFBs.
– Record details of actions taken and respond to complaint concerned.
Eligibility Criteria:
Education:     Masters degree in Business Administration, Commerce, Economics or a related discipline from HEC recognized university or an equivalent degree from a reputable Foreign University.
Age:     Maximum 35 and 31 years for OG-3 & OG-2 respectively. Relaxation may be allowed in case of highly qualified and more experienced candidates._
Experience:     Must have at least 03 & 02 years of post qualification experience for OG-03 & OG-02 respectively in a reputable financial institution.
Compensation Package:     Monetized salary within approved salary scale of OG-3 & OG-2, commensurate with experience and qualifications of the candidates..Medical facility as per Bank’s rules.

Staff Loans and other benefits, facilities and allowances as admissible under New Compensation & Benefits Structure as per Bank’s rules.

Application Procedure:
Interested Pakistani nationals meeting the above mentioned eligibility criteria for the position may send their detailed CVs along with covering letter, experience certificates, copies of educational documents, CNIC and a recent photograph addressed to:

Company Name & Address:
Director – Human Resources Department: State Bank of Pakistan, 10th Floor. SBP Main Building, I.I. Chundrigar Road, Karachi-74000.

Please clearly mark the envelope with the position applied for. Only short listed candidates will be contacted.

Misinformation and any attempt to influence the selection process will be considered a definite disqualification for current as well as for all future recruitments in the Bank, even if the candidate is otherwise qualified.